Refund policy
Return & Refund Policy
At NJCSTORE, customer satisfaction is important to us. Please review our return policy below.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- Returned with any original packaging, if applicable
How to Start a Return
To request a return, please contact us through our Contact Us page and provide:
- Your order number
- Full name
- Item(s) you wish to return
- Reason for the return
Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for all return shipping costs unless the item received was incorrect or damaged.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method. Please allow several business days for your financial institution to post the refund to your account.
Incorrect or Damaged Items
If you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Clear photos showing the item received
Once reviewed, we will work with you to provide an appropriate resolution.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us through our Contact Us page.